Order Processing

All orders are processed within 24 hours of confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Locations

We ship to all cities and towns across Pakistan. Please ensure that your shipping address is accurate to avoid delays.

Delivery Time

Standard delivery typically takes 3–5 business days, depending on your location. Delivery times may vary due to unforeseen circumstances such as weather or courier delays.

Shipping Charges

Shipping fees are calculated at checkout based on your location and the total order weight. Some promotions may include free shipping for qualifying orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or WhatsApp message with your tracking details. You can track your package directly with the courier service.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) for all orders within Pakistan. Please have the exact amount ready as our delivery partners may not provide change.

Lost or Damaged Items

If your order is lost or damaged during transit, please contact us immediately at info@rootivia.com or WhatsApp +92 310 1435423. We will assist you with replacement or resolution as quickly as possible.

Contact Us

For any shipping-related inquiries, feel free to reach out: