Introduction

Welcome to Rootivia. By accessing or using our website and purchasing our products, you agree to be bound by the following terms and conditions. Please read them carefully before placing an order.

General Information

Rootivia is an online store selling herbal shampoos, oils, soaps, and skincare products. All content, images, and information on the website are for informational purposes and to facilitate your purchase.

Product Information

We make every effort to display accurate product descriptions, images, and prices. However, slight variations in product color, size, or appearance may occur due to natural ingredients or photography.

Orders and Payment

  • Orders can be placed directly through our website.
  • We accept payment via online gateways or Cash on Delivery (COD) within Pakistan.
  • Payment confirmation is required for order processing.

Shipping and Delivery

  • Orders are shipped across Pakistan.
  • Standard delivery time is 3–5 business days depending on your location.
  • Shipping charges are calculated at checkout.
  • Rootivia is not responsible for delays caused by the courier service or incorrect delivery information.

Returns and Refunds

  • Returns and refunds are accepted only for damaged or incorrect products.
  • Customers must contact us within 48 hours of receiving the order with proof (photo or video).
  • Refunds will be processed after inspection, and the amount will be credited via the original payment method or COD adjustment.

Limitation of Liability

Rootivia is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products. All products are intended for personal care and should be used as directed.

Privacy and Security

We respect your privacy. All personal information collected during purchases is used only to process orders and provide customer support. Please refer to our Privacy Policy for more details.

Changes to Terms

We reserve the right to update or modify these terms and conditions at any time. Updates will be posted on this page, and continued use of our website constitutes acceptance of the updated terms.

Contact Information

For any questions regarding these Terms and Conditions, please contact us: